30 Day Return/Refund Policy
You can return our products by sending them back to us within 30 days of when you received them, provided they are in an original resalable condition (unopened, unused and in their original packaging). Please contact us via our website contact form or email to sales@glowwithgrace.co with your name, contact, order confirmation number, title Return/Refund and we will contact you for the return delivery address.
Shipping costs are the responsibility of the customer and are non-refundable. We recommend that you package the products appropriately and use a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.
ease provide details (including photos) within 30 days of when you received the items
Once we receive the returned product, we will inspect them accordingly to determine the quality of the product. If the product remains in a resalable condition, we will issue an eGift card by email for the amount you paid for the products (not including the shipping cost, which cannot be credited). Kindly note that returned products that are damaged, used or not in their original packaging or condition will not be accepted.
We do not offer cash refunds for change of mind or incorrect orders made by you.
Damaged or Faulty Products
If you have received damaged or faulty items, please provide details (including photos) within 30 days of when you received the items. We will verify whether you are entitled to a replacement with new products and provide instructions accordingly. Please contact us in the website contact form or email sales@glowwithgrace.co. Kindly include your order confirmation number in the subject line so we can find your order easily and process your request promptly.
Missing or Incorrect Items
We understand receiving complete and correct order is important to you; it’s equally important to us! We do absolutely everything possible to ship and deliver your order on time and in good condition.
Please contact us in the website contact form or email sales@glowwithgrace.co within 14 days so we can organise replacements for missing products. Please include your order confirmation number in the subject line so we can find your order easily and process your request promptly.
Other Issues
If you encounter any other issue with or reaction to our product, please provide details and we will respond to you.
Otherwise as outlined in this Policy, we do not accept returns or provide refunds for dissatisfaction with our products. As everybody’s body absorption rate differs, we appreciate that our products may not be suitable for absolutely everyone and so we cannot offer refunds if our products do not perform the changes you desire. Prior to purchasing our products, we recommend you read through our reviews and posts (be it website or Instagram), as well as our Terms and Conditions. If you are in the midst of your purchases and feeling dissatisfied with the product, we encourage you to contact sales@glowwithgrace.co so we can provide you with guidance and tips/tricks to make the best out of your purchase!
